The customer is the one who has to be catered to, the one who has to be pleased in the end. Except for some unfortunate circumstances, a business owner (or his managers) have no desire to mistreat, plunder, or dupe their customers. For if there are unhappy customers, there ceases to be customers, and thus, by virtue of the profit-and-loss motive, the business will have to conclude its operations.
However, there is no "customer" of a city or state government -- there are only people who are singled out as prey (because you live the district, locality, county, state, or other) and are victimized and looted for their wealth so that the government entity can plow forward with the stolen pillage and provide jobs, wealth, preferential treatment, and power for the merry band of elected robbers (and their friends) who "run" the government entity.
Karen De Coster nails it by explaining why we don't need politicians whose intentions are to "run" things.
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