Wednesday, June 18, 2008

Customer Confidential

Here’s a scenario that is familiar to anyone who has ever set foot in Wal-Mart, CVS, Rite-Aid, or any of a dozen other major retailers. After you have made a purchase, collected your bags, or packed everything into a shopping cart, you head for the exit. Just as you approach freedom an alarm sounds (usually a sequence of ugly, electronic grunts) and a robotic voice (always female) announces: “Please return to the checkout.” Other customers immediately look in your direction, and an employee begins to approach you. What’s your next move?

More tyranny. This time it's at WalMart and Costco. Entertaing saga of a shopper who is tired of being regarded as a shoplifter for removing purchased goods from an establishment.

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